Spam Policy

Users may not send unsolicated bulk email (UBE, known as 'spam') through our mail servers.

Ramifications
The sending of spam is not only illegal but subjects our mail servers to the risk of being added to "known spammer" lists.

If we receive a complaint and/or determine from mail records that are flagged as meeting spam criteria that you have sent spam, your account will be cancelled. The cost of any unused services will not be reimbursed.

Spam Filtering

Some services will identify possible spam, and most will give it some kind of a ranking as to its severity. Our spam filtering runs a variety of tests and assigns a value for each respective test. All tests that the email fails will be listed in the header of the email (if you "view full headers"). Once an email fails enough tests to reach a certain "trigger" value, we will mark the email as spam. The recipient can then decide to read or delete the email. If the email fails enough tests to exceed our criteria of what is indeed spam in 99.9% of the cases, it will actually be filtered and the recipient will never receive it.

You are welcome to forward to us examples of email you wish to receive that we have identified as possible spam so that we may take corrective action. These are considered false positives. You are also welcome to forward to us examples of spam that you do not wish to receive that seem to follow some pattern that would assist us in eliminating them. You will likely receive some spam because we don't want to take the chance of filtering good mail, but not nearly as much as with most ISPs. Please send spam examples to this address.

Definition

Our measurement criteria

Spam Identifiers